Terms and Conditions

By using this site, you agree to respect our Terms & Conditions as well as Privacy Statement, if not we advise you to contact us and to make comments or complaints under the Contact Us section. If you fail to comply with these Terms & Conditions, this might result in legal action and restriction of your ability to access this site again in the future. VietnamVIsaOnArrival reserves the right to modify our Terms & Conditions whenever needed so we will ask you to check and review this agreement each time you are using our website.
Processing time: it takes 5 working days (normal service) or 1 working day (urgent service) not including Saturday and Sunday (weekend) for the Vietnam visa approval letter to be processed. The processing time should be calculated from the next business day after we receive your documents and payment is 5 working days (normal service) or 1 working day (urgent service) except Saturday and Sunday (weekend). We will not hold responsibility for any delays, cancellations, financial and other losses due to the Governmental denial or delay in processing.
Payment and fees: By using this site, you agree to pay all fees and charges for the service used (including “service fee” and “stamping fee”). The “service fee” is directly paid to VietnamVisaOnArrival.com either by credit card or by bank transfer to obtain your visa approval letter. The “stamping fee” will be paid directly to the Immigration officers by cash at Vietnam airports on arrival. Requirements and fees related to processing Vietnam visas are subject to change without notice. This includes application forms and documentation required for visa issuance, etc.
Cancellation policy: The Vietnam Immigration Department does not refund Vietnam visa related fees as they charge for the service and not for the visa granted. It is then essential that you contact us as soon as possible if you wish to cancel your application with us so there are no costs involved. Once we have made an application for an Approval letter to the Immigration Department, we will not be able to refund you the visa approval letter fee.
It is important that you provide us all the correct information required to get your visa at the time of your intended departure. We cannot hold responsibility for any visa granted incorrectly or refused entry due to incorrect visa information you have provided beforehand. However, every effort will be made on our part to correct any visa issues prior to your departure. We will not give any refund in the case of incorrect information given at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter to make sure all the information matches your passport details and personal information prior to departure.
Refund Policy: If you wish to cancel a service before we receive your details or before you make payment, you can do it without any fee only by informing us via email or telephone. You will receive a full refund of any fee paid for this service. Yet, if you decide to cancel after the payment has been made, the visa status changed to “processing” and your visa application information has been sent to the Immigration, we will not make any refund and the service will be completed.
Emergency case: Please don’t foget to call us immediately if you face any issue with the visa at the airport or at the Embassy. If you do not, we will not be in charge or be responsible for any trouble/refunding later due to this.
Privacy: Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.
Communications: By using this site and our services you give us permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
Security: By submitting an application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login). You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.